For shared emails that can be sent by multiple people (in a company, team, etc), you can have any sent emails automatically CC the team by adding the below routing settings. Basically what this does is so anyone sending from
team-email@company-email.com will automatically CC
team-email@company-email.com as well. This is especially useful if you also allow users to send from a shared email address from their own personal Gmail account (such as from a shared
Google Group email), which makes it harder to be accountable without the Auto-CC.
1) Go to Google Admin > Apps > Google Workspace > Gmail
2) Click Routing.
3) Click Add Another Rule under Routing.
4) Use the below routing settings:
Description: Name of this rule (ie Auto-CC for
x@company-email.com)
Email Messages to Affect:
- Outbound
- Internal (Sending)
Also Deliver To:
- Add More Recipients:
team-email@company-email.comShow More Options:
- Account Types to Affect: Users
- Envelope Filter: Only Affect Specific Envelope Senders =>
team-email@company-email.com
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